Released at

2023-Mar-19

Close at

2023-May-24

Job Type

FULLTIME

Salary

SGD 16000 per MONTH

Location

, , Singapore

Company Description

At Binance, we believe that everyone should have the freedom to earn, hold, spend, share and give their money - no matter who you are or where you come from.
Today, Binance is the world’s leading blockchain ecosystem, with a product suite that includes the largest digital asset exchange. Our Mission is to be the infrastructure service provider in crypto.

Job Description

  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes

Requirements

  • 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • 3+ years Unix/Linux with shell scripting, etc
  • 2+ years databases experience (Oracle, MySQL)
  • 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solve complicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Background in Software Development is a plus

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