Released at

2024-Jan-21

Close at

2024-Mar-31

Job Type

FULLTIME

Salary

SGD 8000 per MONTH

Location

Singapore, , Singapore

Tags

Company Description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Job Description

    As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future.
    We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission. We are looking for Senior Enterprise Sales professionals to join our team to tap into potential client opportunities and growing new business. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients.
    Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team and extended team to:
    - Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
    - Manage the onboarding, training, support and retention for your client portfolio.
    - Collaborate with the wider team to define and improve the customer lifecycle process.
    - Identify and collaborate with the sales team on cross-sell and upsell opportunities.
    - Provide feedback to the business and product team that helps define our product roadmap. - Manage the customer success platforms to a high standard.
    - Assist in driving a company-wide culture of customer success.

Requirements

    - At least 5 years of proven experience in Customer Success management or client-facing consulting or analyst positions.
    - Verbal and written communication skills in English and Chinese required as this role will be working with external stakeholders
    - Ability to influence through persuasion, negotiation, and consensus building.
    - An understanding of our client base and the challenges they face.
    - A passion and drive for revenue and account growth.
    - Deep understanding of value drivers in recurring revenue business models.
    - Analytical and process-oriented mindset.
    - Demonstrable desire for continuous learning and improvement.
    - Enthusiastic, curious, creative, inquisitive and resilient mindset.

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